UX & WEB ENGAGEMENTS · SCOPED CASE BY CASE · DWG 04 / 05 · PRACTICE

Your site is losing deals your product would win.

Full UX, web, and dashboard engagements for biotech, SaaS, and fintech companies whose buyers have to understand a technical product before they trust it. Four to twelve weeks. Scoped case by case on a 30-minute fit call.
P.01 · SHAPE 01
Scoped CRO + Impl.
P.02 · SHAPE 02
Marketing Site Rebuild
P.03 · SHAPE 03
Dashboard / Product UX
ALL SHAPES
4–12 weeks · one person
A-02 · WHERE THE VALUE GETS LOST

You site doesn't present the value of your product, and buyers leave before the message can land.

The value is getting lost in translation.
You built for precision. Your buyer reads for fit, in about a minute, before they have earned the patience your product deserves. Between those two true things the value gets lost in translation, and the buyer fills the gap with the worst guess: too complicated, probably not for us.

The buyer who opts out would have bought.
They had the budget and the problem you solve. They left because the site made the value too slow to assemble, not because the value was not there. In B2B the clearest product wins the shortlist, not the deepest one. This is the loss that happens before the funnel ever gets a chance to convert it.

Legible, not simpler. That is an architecture job.
The fix is not a simpler product, and or a brand re-build. It is a legible product: the buyer has to reach comprehension before they reach a verdict. That is an architecture problem. 4-12 weeks, scoped on a 30-minute fit call.

Send a URL and a sentence about what you sell and to whom, and the call tells you whether the gap is worth closing.

Send a URL and a quick sentence.

A fit assessment and a proposed call come back within 24 hours. 30-minute fit call. Scoped proposal with fixed price and fixed timeline before any work starts.

SECTION B · ENGAGEMENT SHAPES · FIG. 02

Three shapes. Each scoped to the specific problem.

Every engagement is scoped on a fit call. These are the three shapes that come up most often.
P.01 · ENGAGEMENT SHAPE 01

Scoped CRO + Implementation.

CRO diagnostic followed directly by implementation of the highest-impact fixes: conversion architecture, measurement stack, local SEO, content restructure. Used by companies who already know conversion is where they are losing people and want the fix shipped, not presented.

DURATION
3–6 weeks
FOLLOWS
GEO / CRO Audit
BEST FIT
Conversion loss
Known as: the Custom-Bilt shape. The full result is on the CRO page and the case study.
P.02 · ENGAGEMENT SHAPE 02

Marketing Site Rebuild.

Full UX and visual rebuild of a marketing site for a technical product. Strategy, information architecture, content structure, design, and production build. Used by companies preparing for a funding round, a product launch, or a buyer-profile shift.
DURATION
6–10 weeks
PLATFORMS

WP / Webflow / Framer etc.

BEST FIT
Round / launch
Recent shape: Sapient · TATAA Biocenter · Powerscape Global.
P.03 · ENGAGEMENT SHAPE 03

Dashboard & Product UX Overhaul.

Rework of an in-product experience for a SaaS or vertical software platform. Research, user flow mapping, interaction design, component system, handoff to engineering. Used by companies whose power users are productive but whose new users churn before activation.
DURATION
8–12 weeks
HANDOFF
Eng / React
BEST FIT
Activation churn
Recent shape: PlanHub · construction industry SaaS, full dashboard UX overhaul.
A-04 · CADENCE · FIG. 04

One person handles the engagement end to end.

Research, strategy, information architecture, design, build. No handoffs between disciplines. No project manager translating between specialists.
WEEK 1

Discovery & Architecture.

Stakeholder interviews, user research as scoped, competitive landscape review, analytics audit.
Output · One-page brief: audience, offer, primary conversion or activation goal, and the three questions the site or product has to answer.
WEEKS 2–3

Design & Validation.

Wireframes, content structure, design system, high-fidelity screens. Feedback windows are fixed, not open-ended.

Output · One round on wireframes, one on design. Sign-off required at each gate.

WEEKS 4–6+

Build & Launch.

Production build in your platform of choice. Analytics instrumentation. QA. Launch.
Output · Handoff documentation so whoever maintains after the engagement can edit without breaking anything.
A-07 · PRE-KICKOFF

What usually comes up before kickoff.

Five questions that land on every fit call. Short answers here; the full ones happen on the call.
Q.01
In-house teams or independently?

Both. About half the engagements collaborate with an existing marketing, product, or engineering team. The other half run independently with a single point of contact. The fit call covers which mode suits the project.

Q.02
Do you do development, or just design?

Both, for most web platforms. WordPress, Webflow, HubSpot, and Shopify are in-house. For in-product UX work on React or Vue apps, design is in-house and development handoff goes to your engineering team with a component specification.

Q.03
Start with an audit or go straight to an engagement?

If you already know what the work is and you want it scoped and shipped, go straight to the fit call. If you're not sure where the problem actually lives, a GEO or CRO audit is the cheaper first step. It doesn't commit you to anything and it often changes what the full engagement should be.

Q.04
How do I know this practice handles my vertical?

Biotech, SaaS, fintech, construction, industrial B2B, climate tech, enterprise software, and government work are all in the portfolio. If your vertical isn't on that list, send a URL and a sentence. Either it's adjacent enough to be a fit, or it isn't, and you'll get a straight answer within 24 hours.

Q.05
What makes this a good fit?

You're preparing for a funding round, a major product launch, or a buyer-profile shift, and your current site can't carry the weight. Or if you've been through a previous redesign that looked nice and moved no numbers. The next one can't be that.

A-08 · READY WHEN YOU ARE

Send a URL and a sentence. 24-hour fit assessment.

A fit assessment and a proposed call come back within 24 hours. 30-minute fit call. Scoped proposal with fixed price and fixed timeline before any work starts.

Send a URL

One page, one sentence. I’ll reply with the first few things I’d fix, usually within a day.

    Start a project

    Pick what you are starting and where. I will come back with scope and a kickoff date.