Build it, end to end. The person who specifies the workflow is the person who wires the n8n nodes, scopes the agent's tool calls, and tunes the retrieval. No spec gets thrown over a wall to a separate build team.
The build sits on your stack and integrates through the APIs and tools you already use: SharePoint, Notion, Sheets, your CRM. Deployment is AWS-first, alternative clouds when your stack demands. Nothing gets accessed without a signed data-handling agreement, and irreversible actions stay gated behind human review unless the spec explicitly authorizes otherwise.
If you already know what the workflow is and you want it scoped and built, go straight to the fit call. If you're not sure where the problem actually lives, the fit call itself is usually enough to tell you, and it doesn't commit you to anything. Either way you'll get a straight read on whether a build is even the right move.
Your people are the connective tissue between four systems, and the honest reason it's manual is that nobody has had time to fix it. You have real institutional knowledge trapped in files nobody searches, and your team loses time guessing at answers that already exist. You tried a chatbot or a zap, it broke on the cases that matter, and you suspect the problem is upstream of the tool.